30-DAY MONEY-BACK GUARANTEE
We guarantee your satisfaction and if for any reason you are unhappy with the items purchased from us, simply return them to us for an exchange or a full refund.
Please contact our customer support by email through this contact form, by telephone or live chat during our office hours. Our agents are available from 8am – Midnight EST to answer your queries. A member of our support team will give you instructions on how to proceed, based on your specific needs.
- Notify us of the request to refund or exchange within 30 days from the time of goods receipt.
- All items (including all parts, accessories) must be returned to us via a courier.
- There is no restocking fee whatsoever.
We issue refunds for any type of payment methods: Western Union, Credit Card, eCheck, MoneyGram, Paxum, Ria, Bank Transfers and Bitcoin.
Important when ordering shoes: Our experience has shown us that different factories produce different shoe sizes. For example a size 38 in one factory may be 245mm long while a size 38 in another factory may be 270mm long. In order to reduce the number of clients who receive the wrong shoe size we no longer ship according to the shoe size requested. The standard size 38 is between 255mm-262mm therefore if you order a size 38 we will ship a shoe that is 255mm-262mm even if the size printed on the shoe is a 39. Look closely at the graph we provide and measure your foot carefully before shipping. We will not be held responsible if you order the incorrect size. If the shoes you receive do not fit you will need to return them to China in order to receive a new pair.
We want to make shopping easy. We hope that having clear and detailed return policy and procedures will help you feel better about your shopping experience.